Support
SoLoRoutePro support is designed around route-business recovery: imports, route publish safety, failed payments, mobile sync, and customer portal questions.
Production support is routed by SoLoVision LLC through [email protected]. Chat handoff can be added after the selected support inbox is configured.
Route day support
Use the route exception list first. Payment holds, bad pins, and access notes should be resolved before dispatch.
Import support
Run a CSV preview and attach the validation summary before asking for migration help.
Billing support
Never send raw card data. Use Stripe payment-update links and provider dashboards only.
Data ownership
Customers, routes, service history, and exports belong to the workspace owner. Supabase storage and audit records stay workspace-scoped.